Are Mortgage Lenders Making the Cut According to Customers

According to a recent article in the Washington Post, mortgage lenders are coming in with about a C-grade when it comes to customer service. Overall customer satisfaction is at a seven-year high and lenders scored an average of 771 out of 1000 or roughly a C+ on the grade level. While that’s not terrible it’s not phenomenal either. JD Power asks customers of the 25 largest lenders in the country…

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